Below are some of the most commonly asked questions from our customers. If you can’t find what you’re looking for, feel free to reach out to us via phone or live chat—we’re here to help. We regularly update this page to keep things fresh.
How can I pay for my order?
This is a popular question, so we’ve created a dedicated page to answer it in detail. Check out our Payment Options page for more information.
Can I choose a specific delivery day or time?
For next-day items, you can select your preferred delivery day when you see the message: Day of Choice Delivery Available. While some couriers provide a delivery time, others may not, so we recommend using the delivery notes at checkout to specify where your order can be left if you’re not available.
Do you offer price matching?
Yes, we do! For more details, visit our Price Match Promise page to see how we ensure you get the best deal.
Can I get a discount for bulk orders?
Absolutely! If you’re purchasing a large quantity of items, we offer discounts. Contact us via phone, live chat, or email at info@directdesksolutions.co.uk for the best possible pricing.
Will you take away my old furniture?
While our standard delivery service doesn’t include old furniture removal, we can check availability for this on larger orders. Contact us before placing your order to discuss possible arrangements.
Can I return an item if I don’t like it?
Yes, you can. For more information, visit our Returns & Cancellations page for full details on our return policy.
Do you have any physical stores?
We operate online, but we have access to showrooms across the UK. Contact us to find out if there’s a showroom near you.
Do you offer credit?
Yes, we offer credit accounts for businesses that have been trading for 3+ years, as well as schools, academies, universities, local authorities, NHS, government bodies, and the MOD. We perform a quick credit check using a 3rd party service, and you can set up your credit account during checkout or by contacting us. For more details, visit our Credit Accounts page.
What if I have a problem with my order?
We understand that sometimes things don’t go as planned, and we’re committed to making things right. If there’s an issue with your order, you can contact us in one of three ways:
- Live Chat: Get instant help during business hours from one of our service specialists.
- Email: We’ll respond quickly and keep you updated on your case.
- Phone: Call us at 07444651200 during business hours for immediate assistance.
Do you offer space planning?
Yes! We can help plan your space and recommend the best furniture to meet your needs. Visit our Space Planning page for more information and to discuss your project.
Can someone visit our office to help with planning?
Yes, we offer site visits, typically for larger projects. Contact our sales team for more information, and we’ll discuss how we can assist with your specific needs.
If you have any other questions, feel free to reach out. We’re always happy to help!